FAQ

Our 3D Virtual Tours capture every detail and every angle of each space we scan. For that reason, we ask that our clients prepare their property in a suitable scanning condition that meets our client’s conditions. We ask that our clients prepare the space before the appointment. All furniture and fixtures should be arranged in a fashion designed by the client. We do not arrange furniture or consult on property set up. A two hour scan can quickly turn into a 4 hour scan with unnecessary distractions.

The more people that are in the property during a 3D Virtual Tour scan, the harder it is to get the scan completed in high fashion. Please only invite homeowners or property owners to the scan. Guests should leave the property during the scan. People and Pets slow down the process considerably and it’s possible they could show up in the finished virtual tour, which we do not want.

1What do I need to do before the appointment?
We ask that you have the space in a condition suitable for presentation before the scheduled appointment. We will not have time to clean or rearrange furniture during the appointment. If there is a lockbox or garage code, please provide instructions on how to access.
2What is the turnaround time?
We typically turnaround projects in 24-36 hours. However, there are circumstances where projects could take up to 72 hours to turnaround.
3Is rush turnaround available?
Yes, we can rush your project if you need it quickly. There may be an additional fee on a rush project.
4Are there any cancellation fees?
We understand that things happen, but we ask that you cancel your appointment within 24 hours to avoid a $50 cancellation fee.
5How does a 3D Virtual Tour differ from a traditional virtual tour?
A traditional virtual tour isn’t really virtual. It’s just a gallery of stationary panoramic photos. Although techniques vary, most traditional tours don’t allow the viewer to move around within the space. At the very most, traditional tours offer 10 individual locations to view the space. Traditional photographers use DSLR cameras to capture multiple photos which are then stitched together to form a panorama which is viewed from a player. Our 3D virtual tours allow the viewer to explore the space in up to 200 locations that are seamlessly stitched together. We use high tech Matterport 3D cameras which have 12 cameras and sensors to not only capture photos but to create a polygon mesh. This mesh is rendered into a dynamic 3D model which can be explored online or even with a virtual reality headset such as an Oculus Rift! Plus, our 3D models also show a “Floor Plan View” as well as a “Dollhouse View” to allow the viewer to conceptualize the space.

Infinite possibilities